The Long and Winding Road of NHS Complaints System Reform
Despite several reports published over two and half decades detailing the challenges the complaint system faces, it still is not fit for purpose.
Hospital Complaints
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Read more: Improving the Mindset on NHS Complaint Handling Improving the Mindset on NHS Complaint Handling
By John Tingle History has not served the NHS (National Health Service) complaints system well History has not served the NHS complaints system well. There have been many reports about NHS complaints going back well over two and a half decades, saying the same or similar things about the system. Many have argued and continue…
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Read more: Testing the Temperature of Patient Safety in the NHS Testing the Temperature of Patient Safety in the NHS
In terms of transparency and accountability the National Health Service ( NHS) in England is excellent at producing insightful, well-produced reports on health quality and patient safety. It does this on a regular basis and one of the great difficulties faced by NHS nurses and doctors today is the sheer volume of reports published. It’s an…
