The Long and Winding Road of NHS Complaints System Reform
Despite several reports published over two and half decades detailing the challenges the complaint system faces, it still is not fit for purpose.
Patient complaints
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Read more: The NHS Complaints System: Wither the Toxic Cocktail Image? The NHS Complaints System: Wither the Toxic Cocktail Image?
It is hard to be upbeat and positive about the NHS complaints system, there is a quarter of a century of reports pointing to repeated chronic problems and unlearnt lessons.
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Read more: The New NHS Never Events Policy and Framework The New NHS Never Events Policy and Framework
By John Tingle In tort law we have a very well-known Latin phrase, ‘Res Ipsa Loquitur’ (the thing speaks for itself). An inference of negligence can be raised by the events that occurred. In the National Health Service (NHS) in England there is a similar concept,‘the Never Event’. The Never Event concept is a USA…
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Read more: ‘Safe spaces’ in adverse health incident investigation and patient complaints ‘Safe spaces’ in adverse health incident investigation and patient complaints
By John Tingle Two new reports, one by Action against Medical Accidents,(AvMA),the charity for patient safety and justice and the other by the Patient’s Association charity, (PA), highlight once again significant problems with NHS (National Health Service) patient safety investigative and complaints structures and procedures. The Department of Health, (DH) in 2016 produced a consultation…