When Will the NHS Get Its Complaints System Right?
The NHS has been trying to get an effective, fit-for-purpose complaints system for at least 28 years, and it has still not succeeded.

The NHS has been trying to get an effective, fit-for-purpose complaints system for at least 28 years, and it has still not succeeded.
When the COVID-19 crisis abates, people might reflect on their care and clinical malpractice cases may result.
By John Tingle Unfortunately, it’s never too long before a major NHS patient safety crisis hits the newspaper headlines in the United Kingdom. The Shrewsbury and Telford Hospital Trust (SATH) maternity scandal has just become a major breaking U.K. patient safety news story. Shaun Lintern reports in The Independent: Hundreds of families whose babies died…
By John Tingle The independent regulator for health and social care in England, the Quality Care Commission (CQC) has recently published its annual report on the real-time state of health and social care in England. It analyses trends, shares examples of outstanding, good, and poor health care care practices. It provides a true, unabashed account…
By John Tingle NHS Resolution is a major National Health Service (NHS) organisation concerned with patient safety, health quality, and litigation management in the NHS and provides essential infrastructure services. NHS Resolution has recently published its 2018/19 annual report and accounts, which contains valuable insights into the current state of clinical negligence litigation in the NHS…