When Will the NHS Get Its Complaints System Right?
The NHS has been trying to get an effective, fit-for-purpose complaints system for at least 28 years, and it has still not succeeded.
Patient Advocacy
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Read more: ‘Safe spaces’ in adverse health incident investigation and patient complaints ‘Safe spaces’ in adverse health incident investigation and patient complaints
By John Tingle Two new reports, one by Action against Medical Accidents,(AvMA),the charity for patient safety and justice and the other by the Patient’s Association charity, (PA), highlight once again significant problems with NHS (National Health Service) patient safety investigative and complaints structures and procedures. The Department of Health, (DH) in 2016 produced a consultation…
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Read more: Missed opportunities to learn from patient deaths in the NHS Missed opportunities to learn from patient deaths in the NHS
By John Tingle The National Health Service (NHS) in England’s quality regulator, the Care Quality Commission (CQC) has recently published a highly critical report on the way patient deaths are investigated in the NHS. The investigation follows events at the Southern Health NHS Foundation Trust where a number of failings were identified in the way…
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Read more: Scottish clinical guidelines on patients’ pressure ulcer care published Scottish clinical guidelines on patients’ pressure ulcer care published
By John Tingle Failures in assessing the patient properly for pressure ulcers can result in adverse incident reports, complaints and even litigation. A look at medical malpractice lawyer web sites in both the UK and USA will reveal a number of attorneys offering specialism in pressure sore litigation and publishing compensation awards. In the NHS poor…
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Read more: Learning from adverse health care events in Scotland Learning from adverse health care events in Scotland
By John Tingle We can learn a lot from how other countries deal with patient safety issues and it can save us from reinventing the wheel at some financial cost.Healthcare improvement Scotland (HIS) is the national healthcare improvement organization for Scotland and is part of NHS Scotland. The organization provides some excellent patient safety resources….
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Read more: Child safeguarding: the National Health Service (NHS) can do much better Child safeguarding: the National Health Service (NHS) can do much better
By John Tingle Our children are our future and we need to look after them well. There is however a lot of evidence to suggest that we are failing our children in a number of key health areas. UNICEF in a report put the UK in 16th position – below Slovenia, the Czech Republic and…
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Read more: Learning from mistakes in the NHS: a special report by the Parliamentary and Health Service Ombudsman (PHSO) into how the NHS failed to investigate properly the death of a three-year-old child. Learning from mistakes in the NHS: a special report by the Parliamentary and Health Service Ombudsman (PHSO) into how the NHS failed to investigate properly the death of a three-year-old child.
By John Tingle In the UK where health is concerned money is a particularly poor compensator for the loss of a limb, faculty or even a family member. In my experience patients who have suffered adverse health incidents, negligence, more often than not, are not primarily motivated by obtaining monetary compensation. They seek in the…